Shipping Policy — In The Morning

1. Overview

This Shipping Policy explains how we produce, package, and deliver orders placed with In The Morning.

2. Production Times

2.1 Customised Orders

Customised items require production time before shipping. Typical lead time is 8–10 working days, depending on order volume and complexity. We will notify you if any delays occur.

2.2 Plain Items

Plain (non-customised) items may ship faster, typically within 5–8 working days.

3. Delivery Method

All orders are shipped using Royal Mail 1st Class postage.

4. Shipping Costs

Shipping costs are calculated at checkout.

Orders over £80 qualify for free shipping.

5. Delivery Timeframes

Estimated delivery times once dispatched:

• UK (Royal Mail 1st Class): typically 1–2 working days

Delivery times are estimates and cannot be guaranteed.

6. Shipping Address

Please provide a complete and accurate shipping address at checkout. We are not liable for parcels delivered to incorrect addresses provided by the customer.

7. Missed Deliveries / Re-Delivery Charges

If delivery is attempted but unsuccessful:

• Royal Mail may leave a calling card or delivery notification.
• You may need to rearrange delivery or collect from your local depot.
• Additional re-delivery charges may apply.

If a parcel is returned to us due to failure to collect or an incorrect address, you may be responsible for re-delivery fees.

8. Damaged or Missing Deliveries

If your parcel arrives damaged or does not arrive within the estimated timeframe, please:

• Contact us within 7 days of delivery (or expected delivery date).
• Provide your order number.
• Include clear photos of any damage or packaging.

We will investigate the issue with Royal Mail and resolve it as quickly as possible.

9. Contact

In The Morning – Shipping Support
Email: info@inthemorning.co.uk
Address: In The Morning, Oaklands, Flaxton, YO60 7QZ